FAQ

You can expect a central air conditioner to last from 10 to 15 years if you have it regularly maintained. Without maintenance, the lifespan will drop significantly, often by several years.
 

Heat pumps have similar longevity to air conditioners: 10 to 15 years with regular maintenance.

Foremost is to shut off the water main to the house or building. Make sure adult members of your household or building know where this main is located and how to shut it off. If the water is near to electrical systems, shut off the appropriate circuit breakers to avoid risk of electric shock. Call us and use towels to soak up spilled water while you wait for us to arrive.

The filter needs to be replaced every 1 to 3 months. The stronger the filter, the less often it will need replacement.

As a member of our Comfort Club, you’ll receive many great benefits, including the following:

A precision tune-up
A professional air conditioning safety check, rejuvenation, and cleaning (early spring to summer)
A professional furnace safety check, rejuvenation, and cleaning (early fall to winter)

We always have employees to answer calls during work hours—even weekends and after hours.

We offer air duct repair, air duct replacement, and air duct cleaning.

This depends on several factors. Tankless water heaters are more expensive but can save money over their service lives. If you’re uncertain about which model to choose, our technicians are glad to help find the ideal model for your home.

Our commercial work covers the same fields as our residential work: plumbing, air conditioning, heating, and indoor air quality.

In many instances - yes! We use the best in trenchless technology to handle jobs that would otherwise require excavation on your property.

If the water leak is around the cleanout, this is a sign your main line is stopped up and needs to be cleaned. If it is not around your cleanout, there is a possible leak in your water or sewer line or main water supply - this is urgent and needs to be investigated as soon as possible.

If water comes up in the shower when the toilet flushes, it’s a sign the main sewer line is stopped up or is otherwise getting clogged. We can service this situation (a special cable is run through the system) to unstop the pipes so that they drain properly.

The best way to extend your water heater’s life is to schedule annual maintenance for it. This allows us to change out the anode rod regularly, which prevents corrosion from affecting the water heater too early, and to assess any water deposit buildup.

It is most likely that your lines are sagging and not allowing the water to flow freely, or there is some other issue resulting in a similar slow draining situation. 

Water heaters often come with a six-year warranty. They will typically start to have problems after six years. To extend the life of your water heater it needs to be flushed once a year. If you water heater starts make a popping sound, it’s a clear sign this is the case.

This is usually from the dishwasher plug in the garbage disposal still being in place. Check the connection there, and make sure the plug is removed and that water can flow through the hose into the garbage disposal.

It likely needs to be cleaned. Pour a glass of ice into the disposal and run it for a minute. It will break up solids left in the disposal. Run warm water in the drain for a minute to flush out anything left in the disposal. Tossing some small pieces of lemon or lime rinds into your disposal can leave a fresh scent. If your disposal is still not performing well, it may need to be replaced, which we can do for you anytime.

The flapper may be the problem. A new flapper may fix the constant running; in more severe cases, the other inner workings of the toilet may need to be replaced.

The p-trap part of the piping has likely collected biologicals and needs to be cleaned. We sell enzymes that eat the sludge in the drain and keep it smelling fresh.

If the ceiling around your vents and return air is dirty, has lint or dust around it, that’s a sign the ducts are in need of cleaning. This is an important part of maintaining interior air quality. We specialize is helping home and buildings of all sizes have optimum air quality, so please don’t hesitate to call us.

First, turn your air conditioner off and set the fan on your thermostat to "auto." This will allow your unit to thaw out faster (it takes 2-3 hours to fully thaw a system out). Check the filter. A dirty filter will not allow the air to flow through the unit properly and cause it to freeze up. If your filter is clean, the unit needs to be checked. There are several things that will cause an AC to freeze besides a dirty filter. Low refrigerant, a failing motor, or a dirty coil are among the possible reasons for the unit to freeze. The AC needs to be serviced or it will continue to freeze up.

Please contact us and we’re glad to determine what your unit needs, and we can custom order any size filters for you.

Yes - we perform this important service. Such testing must be performed by licensed plumbers, and our team is available to help you anytime.